John Hunter Consulting

Name:

JOHN ARTHUR HUNTER

Address:

34 Raiana Drive
Virgil, Ontario, Canada
L0S 1JO

Telephone:

289-868-9073

Cell phone:

905-572-3798

E-Mail:

Website:

www.johnhunterconsulting.com

Citizenship:

Dual citizenship: Canadian and European Union (British)

Languages:

English and French

Experienced project manager and technical adviser in:

Human Resources Development Policies and Programs including:

Employment information systems

Labour Market Information

Employment programs including job search techniques, mobility assistance, counselling and employment equity

Employment (Unemployment) Insurance

Public Service Reform including:

Management of Change

Quality of Service and public responsiveness

Crisis Management

Preparation and delivery of leadership training to senior public sector managers

Organization and management of training for staff trainers

Education

Master of Public Administration, Carleton University, Ottawa, Ontario

B.A. (Hons) in Political Science, Queen's University, Kingston Ontario

Many senior management courses

Career

1991 to present: head of John Hunter Consulting, specializing in human resources development policies and programs, and public administration reform.

1990 to 1991: Special Advisor to the Assistant Deputy Minister, Strategic Policy and Planning, Employment and Immigration Canada.

1988 to 1990: Resident Fellow at the Canadian Centre for Management Development (now called the Canada School of Public Service) the training centre for senior managers in the Canadian public service. In addition to research on organizational issues in public administration, responsibilities included teaching sessions on Executive Leadership, Policy Development, Management of Change and Crisis Management.

1973 to 1988: A number of progressively more responsible positions in the Canadian Employment Service. The final position was that of Director General, Employment Operational Services with responsibilities that included leading a comprehensive program of reform and improvement called "Revitalization of the Employment Service". The Revitalization project included:

Establishment of Model Offices across Canada

Streamlining of internal processes including the introduction of a highly successful computer system, the National Employment Service System

A major change in management style to promote greater staff involvement

Devolution of authority from Head Office to Regional and local offices

Greater responsiveness to the public through a series of quality of service initiatives including improved services to women, visible minorities, persons with disabilities and Aboriginal persons

1970 to 1973: Social policy analyst in the Privy Council Office, the Prime Minister's public service office

1959 to 1970: Foreign Service Officer. Positions occupied included Officer-in-Charge of the Canadian Immigration offices in Leeds and London (England) and Chief of Personnel in Immigration Foreign Branch Headquarters in Ottawa

International Assignments

May 2004 to present

Worked on a Canadian International Development Agency (CIDA) project, Al-Manar, in the Kingdom of Jordan as Project Facilitator. The Project was a continuation and expansion of the project described below (see entry for January 2001 to December 31, 2001). Reporting to the Project Director, this position involved assisting the Project in recruiting Canadian experts and organizing their missions to Jordan, and in organizing and managing study tours to Canada of Jordanian officials. It also involved advising the Project Director about Human Resources Development innovations and experience in Canada and other countries.

November 2002 to March 2003

Team Leader for a European Commission project to assist in the reform of the Azerbaijan public service. Established good working relations with project liaison staff in the President’s office and set up an office (located office accommodation, hired staff and purchased office equipment) but illness ended participation in the project (now in good health).

January 2001 to December 31, 2001

Canadian Adviser to the Jordanian Director of a CIDA Project, Human Resources Development Information Service (HRDIS), in Amman, Jordan. The goals of HRDIS included creating a labour market information system, a national business database, an electronic labour exchange and a professional counselling development program. The project began in 1999 with a termination date of December 31, 2001. Little progress was made and it was decided in the autumn of 2000 to hire a Canadian Adviser who would provide assistance on-site and from Canada. Considerable progress was made but the events of September 11, 2001 resulted in a decision to terminate the project at the end of December 2001.

January 2000 to May 2000

Completed an assessment of the Korean Employment Service for the World Bank and the Korean Labor Institute. Visited Korea in January 2000 and presented conclusions and recommendations to an international conference in Seoul in May 2000.

February - December 1998

Selected by the International Labour Organization (ILO) as a country expert to prepare a study describing and analysing the policies and programs of Canada’s Public Employment Service. This was one of 12 country studies requested by the ILO to be used in the preparation of an ILO Public Employment Service Technical Guide.

August 1995 - March 1997

On-site project manager in Moscow responsible for a World Bank project to improve the Russian Employment Service. The project involved organizing study tours to Canada for senior Russian officials, staff training (leadership training for senior managers and training for staff trainers) and the creation of 22 model employment centres in western Russia, Siberia and Russia’s Far East.

November 1991- February 1992

Led a project, "Toward a Modern Employment Service", while working with the Malaysian Department of Manpower. The project involved an assessment of the Malaysian Employment Service and delivery of a two-week workshop to 20 senior Employment Service officials.

September 1991

Presentation of a paper to an Organization for Economic Co-operation and Development(OECD)conference held in Helsinki for senior officials from eastern and central European countries on "Managing the Public Services in a Market Economy". The paper described the experience of Canada and other countries in making government departments more responsive to the needs of the public.

October 1989

Presentation of a paper to an OECD working group of international officials on the relations between line departments and central management agencies and the effect of these relationships on the quality of service to the public.

October 1988

A mission to Portugal sponsored by the OECD to prepare a report for the Ministry of Employment and Social Security on the design and implementation of a combined telephone-computer system that would allow citizens living anywhere in Portugal to obtain information and advice on the Ministry's programs and services.

March 1988

A mission to Portugal on behalf of the OECD to make a presentation on administrative reform in Canada to a seminar organized by the Prime Minister of Portugal for 400 senior public servants.

Publications

The Employment Challenge: Federal Employment Policies and Programs 1900-1990. Government of Canada, 1993.

The Canadian Centre for Management Development: The Early Years. Canadian Centre for Management Development, 1994.

The Public Employment Service in Canada. International Labour Office, Geneva, 1998; mimeographed.

Case studies on the management of change published by the Canadian Centre for Management Development:

"Impasse" - A study on methods of resolving tensions between regional and local managers and creating an effective management team (1990).
"Blocked at the Pass" - A study on risk taking by local managers involved in the introduction of improved communication and computer systems (1991).
"Registration If Necessary but Not Necessarily Registration" - A study on overcoming staff resistance to major organizational and operational changes (1992).